Connect with Airalos Digital Roaming

We're here to help you navigate the world of eSIMs for your international travels. Whether you have questions about specific regional coverage, need guidance on choosing the right data plan, or simply want to share your feedback, our team is ready to assist.

Our Contact Details

Email: [email protected]

Phone: +33 1 42 68 5301

Address: 27 Rue de Berri, 75008 Paris, France

Please note: Our physical address is for administrative purposes only. We are an online information service and advisory platform; we do not operate a walk-in customer service center at this location.

Send Us a Message

Use the form below to send us your questions, comments, or feedback. We aim to respond to all inquiries within 2-3 business days. For more detailed information on specific topics, you might find answers in our Services or About Us sections.

Complaints and Escalation

We strive to provide accurate and helpful information. If you have a complaint or wish to escalate an issue, please follow these guidelines:

Initial Contact: Please ensure your initial query has been submitted via the contact form above or directly to [email protected].
Information to Include: When submitting a complaint, please provide your name, email address, date of initial contact, a clear description of the issue, and any relevant communication history.
Response Time: We aim to acknowledge all formal complaints within 2 business days and provide a substantive response within 10 business days. Complex issues may require more time, and we will keep you informed of the progress.
Escalation Contact: For formal complaints and escalation, please send an email directly to [email protected] with "Complaint - [Your Name]" in the subject line.

Your feedback is important to us as it helps us improve our service and content. We are committed to resolving issues fairly and efficiently.

Our Business Model

Airalos Digital Roaming is an online information service and advisory platform. We do not sell eSIMs directly, nor are we a mobile network operator. Our role is to demystify eSIM technology and provide well-researched, independent advice to help you make informed decisions for your international travel connectivity. Our guidance is based on extensive analysis of various market offerings and user experiences.

Frequently Asked Questions

How do I choose the most suitable eSIM for my trip?

Choosing an eSIM depends on several factors: your destination(s), expected data usage, trip duration, and budget. Consider multi-country plans for extensive travel or single-country plans for focused trips. Always check network coverage in your specific travel areas. Our services page offers a detailed guide to help you make an informed choice.

What devices are compatible with eSIMs?

Most newer smartphone models from Apple (iPhone XS and later), Samsung (Galaxy S20 and later), Google Pixel (Pixel 3 and later), and some other manufacturers support eSIM. It's crucial to verify your specific device's compatibility before purchasing an eSIM. Check your device settings or the manufacturer's website for confirmation.

How do I install and activate an eSIM?

E-SIM installation typically involves scanning a QR code provided by your eSIM vendor or manually entering activation details in your phone's settings. Activation usually occurs upon arrival at your destination, or when you switch to the eSIM profile. Ensure you have a stable Wi-Fi connection during the installation process.

What if I encounter issues with my eSIM while traveling?

If you experience connectivity problems, first check your device's network settings to ensure the eSIM profile is active and data roaming is enabled. Rebooting your device can often resolve minor glitches. If issues persist, contact the customer support of the eSIM provider you purchased from, as they are responsible for service delivery. Keep their support contact details handy.

Can I use my regular phone number with an eSIM?

Yes, with most dual SIM (physical SIM + eSIM) devices, you can continue to receive calls and texts on your primary physical SIM number while using the eSIM for data. You'll need to configure your device settings to specify which SIM handles calls, messages, and data. This allows you to stay connected with your home number for essential communications while enjoying affordable local data.

What are the benefits of using an eSIM over a physical SIM for travel?

E-SIMs offer several advantages for travelers, including the convenience of digital purchase and activation (no need to find local shops), the ability to switch between multiple plans easily, and often more competitive data rates than traditional roaming. They also eliminate the risk of losing small physical SIM cards. Our About Us page further elaborates on the benefits.

Are there any hidden costs with eSIMs?

Generally, eSIMs are straightforward with their pricing, typically offering a set amount of data for a specific duration. However, always read the terms and conditions carefully. Look out for any activation fees, expiry dates, or limitations on tethering if those features are important to you. Most providers clearly outline what's included and what's not.

Can I top up my eSIM if I run out of data?

Many eSIM providers offer top-up options, allowing you to add more data or extend the validity of your current plan directly through their app or website. It's advisable to check if your chosen eSIM plan supports top-ups before your trip, especially if you anticipate high data usage or a longer stay. This flexibility can be a significant advantage.